Interview carefully
Discuss experience, duties, schedule, boundaries, communication, and examples of similar work.
Trust and preparation
Make informed care-hiring decisions
Profiles and platform signals can support a search, but families remain responsible for interviews, document review, references, suitability, and the final hiring decision.
Before confirming a caretaker
Check information
Review identity and relevant documents, speak with references directly, and confirm qualifications where needed.
Start with a handover
Use a paid trial or overlap period when practical, especially for complex routines or temporary replacement care.
Put expectations in writing
Document duties, hours, pay, leave, privacy, breaks, cancellation, and emergency procedures.
Protect personal and financial information
Keep early communication on the platform when available. Avoid sharing passwords, one-time codes, banking credentials, or unnecessary sensitive documents. Be cautious of pressure to send money before an interview or agreed engagement.
Emergencies and medical needs
The marketplace is not an emergency response service. Contact local emergency services for urgent danger or medical emergencies. Confirm that a professional has the legally required qualification before assigning nursing, medication administration, or other clinical work.